USDF Procedures

Intended audience: Anyone who is administering application or infrastructure at the USDF.

Creating Requests with Service Now

Requests in the SLAC Service Now are needed to create new users or infrastructure changes. For example adding DNS entries or creating new Ceph S3 buckets. To create a request follow the below process.

  1. Login to Service Now with your Windows credentials

  2. Complete the ticket. An incident number is created.

Announcing Downtime or Maintenance

Downtime or maintenance for an application or infrastructure should be announced on the df-announce Slack channel following the below process.

  1. Discuss the outage with stakeholders to determine the appropriate time.

  2. Fill out the Maintenance and downtime announcement in the df-announce Slack channel. Link is available from the Pins in the channel.

  3. Reply to the announcement when maintenance is complete.